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(I'm talking about the Messenger available for download from Microsoft, not the messenger that ships with Windows XP.) I tested CGPro with Messenger and found seamless operation for instant messaging, video and voice conversations both for users attached to the same CGPro server and for those connected to different CGPro servers. The MAPI connector lets Outlook users gain access to the same group calendaring features available to CGPro Web users.ĬommuniGate Systems started adding some SIP functionality into later releases of CGPro 4 by providing support for authenticated access to collaboration through Microsoft's SIP-based Messenger 5. You can also learn more about LiveAgent by watching the tour video below or browsing through our features page.CGPro 4 introduced groupware support by providing Web-based group calendaring and a custom MAPI connector that lets Microsoft Outlook users connect to CGPro as if they're connecting to a native Exchange server. If you want to learn more about customer support and help desks, check out LiveAgent Academy articles. Check your LiveAgent ticketing system and answer customer emails with ease. The integration is complete and you can test it out. Once you’re done, click Add at the bottom and you’re done. You can also select the department that will handle email communication from this account and specify other settings.

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Your email address, login information, password as well as port and server are mandatory fields.

All that’s left to do is to fill out your details in this next section.

Choose IMAP/POP3 between the two options. Click on the orange Create button and then select Other.

When you have everything ready, head over to your LiveAgent account and go to Configuration > Email > Mail Accounts.

When you’re done with the setup, continue with the next steps. Have a look at the website and get all the help you need with installation.

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Need to set up CommuniGate Pro first? Head over to their website and download what you need.

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Have a look at the integration guide below to see how to do it. The process is simple and takes just a few minutes to complete. Once you have your CommuniGate Pro email ready you can easily connect it with your LiveAgent ticketing system.

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Every single piece of communication will be organized in the ticketing system, so you won’t lose your cool and track of what’s happening.įREE TRIAL Schedule a Demo How to integrate CommuniGate Pro with LiveAgent? Set up your call center and knowledge base, create a custom live chat widget for your website, or connect Facebook, Instagram, Twitter, and Viber. Ready to finish for the day? Make sure you set up business hours or take a break when you need to.Įmail is not the only thing that can be integrated. You can also split elaborate tickets that require additional attention and reply faster with canned messages. Start organizing your tickets with filters, tags and departments. Improve your day-to-day activities with features that focus on productivity. The solution is fully featured, so your workflow can improve and your customers can become satisfied. LiveAgent help desk can gather all of your email communication and turn it into tickets that can be easily organized and distributed between customer support agents. However, companies that need to handle a large number of customer requests and solve them efficiently can use LiveAgent to make customers happy.Ī help desk ticketing system can help you tremendously with providing any type of customer support. Handling email with CommuniGate Pro is a fantastic solution for most companies that need to handle email communication with flexible options. CommuniGate Pro email offers flexibility for everyone who needs it, and it can integrate with the LiveAgent help desk system. It also proves useful with its SPAM and antivirus options that protect you and your company communication from unsolicited or dangerous emails. How can you use CommuniGate Pro?ĬommuniGate Pro makes an ideal solution for developers and companies that focus on do it yourself approach.

It provides its users with advanced mail filtering, the ability to subscribe to multiple mailboxes, and supports SPAM and antivirus protection via modules. CommuniGate Pro also includes a mail transfer agent with a webmail interface that supports POP3/IMAP and SMTP. The system is Internet Protocol-based and it’s written in C++. There are APIs for authentication and various helper applications. CommuniGate Pro is a carrier-grade unified communications server that also includes a development platform.

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